5 year warranty
We take pride in the quality and durability of each and every product we make. As a result we are able to offer all of our customers a 5 year warranty with proof of purchase.
Warranty and coverage details
The Manufacturer warrants your GasStop to be free from construction and material defects. This warranty is provided to the first Purchaser, purchasing the product for consumer use, valid for five (5) years from the date of purchase. The warranty covers replacement of the GasStop if it is defective. The warranty does not cover defects due to improper use or installation of the product. If a defect arises during the warranty period and the Purchaser wants a replacement product, then the Purchaser is to send a clear description and photograph of the defect in question, along with a copy of the original proof of purchase to the Distributor (DPS LLC). If the warranty claim is recognized by the Manufacturer, then the transport expenses shall be borne by the Manufacturer. If no warranty claim is applicable, the Purchaser will be notified accordingly and any repair and transport expenses shall then become the Purchaser’s liability. Our goods are supplied with warranties which cannot be excluded pursuant to national consumer legislation. In the case of a major defect, you are entitled to a replacement or a refund and to compensation for any other reasonable costs due to loss or damage.
You are entitled to have goods repaired or replaced if they are not of acceptable quality and the defect is not serious. The Purchaser benefits from this warranty in addition to his/her other rights pursuant to legislation relating to goods or services which are covered by the warranty.
The Manufacturer disclaims liability for any damage or injuries as a result of the following:
- Not using the device as is intended
- Installation of non-original spare parts
- Unauthorized modification without written approval by the manufacturer
- Use of unauthorized equipment
- Ignoring important information listed in these instructions
How to make a warranty claim
Before returning your defective product, please ensure that you have proof of purchase and that your item was bought from one of our authorised resellers (please refer to our full list of authorised resellers). Prior to claiming, please also provide the Distributor (DPS LLC) with the following:
- Detailed description and photograph of the defect
- Batch code of the unit (the serial number is clearly marked on all devices)
Once you have all of the relevant documentation and are confident your defective product is covered by our warranty, you can contact our support team online using the form below. Our team will advise you further on how to proceed. To avoid transport damage, the affected unit must only be shipped by prior arrangement. We ask you not to send the unit without prior arrangement.
Where to find your batch code
Before you fill in the form below, you will first need to locate your serial number. Here is our handy guide on how to do so.
The batch code is located on the underside of the product:
The batch code location will be updated soon.
Start the return process here
How to use
Learn how to use the GasStop in a few simple steps - or watch our explainer video.
The GasStop adheres to all revelant standards and has undergone a thorough testing process.
Frequently asked questions
Got questions? Find the answers in our FAQ.
5 year warranty
Find out more about our 5 year warranty here.